Support and Help Channels
A one hour Ticket Response Guarantee
Each ticket that you submit to our tech support Department will be replied to in about one hour. The general requests shall be responded to right away. Nevertheless, if the help question you have submitted requires aid from a certified administrator, we will forward the ticket to him and will let you know about the delay.
Expert Customer Help And Support Service
We will be on–line for you 24 hours a day to give you assistance and tech support as well as to assist you with any issue that you might encounter whilst working with your virtual server. We can easily aid you with all pre–installed software applications, plus your OS, server administration panel (based on the VPS type) and the Hosting Control Panel designed 100% by our developers.
An Informative Help Zone
Each section of the Hosting Control Panel that comes cost–free with your VPS gives an included knowledge base. You will see a range of illustrative how–to tutorials and a choice of step–by–step video guides that display all the normal site maintenance duties. You can use them by hitting the Help or Video control keys in the right corner of each Control Panel section.