Client Support Channels
A Sixty–Minute Response Guarantee
Each support request you submit to us will be replied to within maximum sixty minutes. If your trouble ticket or e–mail requires additional assistance from a server admin, we’ll without delay forward it and leave a note to inform you that your case is being examined. If you take advantage of our Administration Services package, all of the server management services included there will be performed at a time of your liking.
A Top–Class Client Care Service
Our client support staff will be at your disposal 24–7–365 if you require assistance with the Hosting Control Panel or with any of the apps that we install for your convenience on the dedicated web hosting server. And if you require help handling the standard administration tasks on your server, you can have a look at our Administration Services package, which includes backup hard drive space, Operating System updates every week, troubleshooting and installation services, server monitoring and restarting procedures, etc.
An Intuitive Help Area
Our Hosting Control Panel has been pre–installed for every Linux dedicated servers hosting package. Among its features is a rather useful integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the how–to articles in addition video versions which demonstrate all the operations that you can perform in a highly illustrative manner. You can find the educational articles and the video tutorials in the top right corner of each Hosting Control Panel section.